Recycling

Yes we do, we can deliver to a number of your stores. Just let us know the details and we’d be happy to assist you.

Our delivery hours is 9am to 6pm, Monday - Friday.

We accept Visa debit or credit card, Visa Electron cards, Mastercard, Maestro and JCB. We take every reasonable care to ensure that your order and subsequent transactions are conducted in a secure environment. Your credit/debit card details will be encrypted to minimise the possibility of unuthorised access. We will let you know if products are not available for any reason after we have accepted your order. We will refund amounts already paid by way of a credit to your credit or debit card or credit your account.

We aim to always show the same price online as we do in store. Although there may sometimes be discrepancies as we advertise promotions one day in advance in order to show you upcoming deals. The price you'll pay for products is the price of the product on the day of collection across both online and in store purchases. I've seen a promotion / offer in store, can i get the same deal online? We're sorry the promotions available in store are not always available online, but we are doing our best to match store promotional prices, however this isn't always possible. If there is a multi-save or promotional price on a product it will be shown when you place an order, meaning the price you see is the price you pay.

Once you've checked out, you'll receive a confirmation e-mail, detailing all the products, quantities and prices in your order. If you chose to collect from one of our store, when you arrive at your selected collection store, handover your proof of purchase or give your purchase number to someone at the click & collect service desk. The sales order processor will give you your products with a full delivery note with details of all the products you've bought, including substitutions and unavailable products once they see your proof of purchase. If you have any queries about substitutions or out of stock items, you can ask your sales order processor. Alternatively, please call our customer service team on 0208 853 1000* or click here to email our customer service team.

Can i add items to my order once in store?
Yes you can, but you will have to join the queue system and pay for those items. Due to the number of people shopping, we won't be able to bypass any customer to serve you.